Frequently Asked Questions

Repairs and Maintenance

My laptop screen is broken or laptop/notebook not charging.

Depending on make and model screens including fitting are around £85. Repairing DC power jack in laptop is normally around £60.

Is it cheaper to repair my or buy a new computer?

This really depends on how old your computer is and also what is wrong with it. Sometimes it isn’t worth spending the money to fix your old computer and is actually cheaper to purchase a new one.

How much will it cost me to repair my computer?

This question depends on what is wrong. Most repairs cost around £50 to £100 in labour plus the cost of the replacement parts.

What is your warranty policy on your repairs?

We have a 30 day hardware warranty policy on all repairs. We will cover labour and previously replaced parts but not any additional parts that may be necessary to complete the job.

Do you repair on-site?

Yes, assuming your location is in the Solihull, we are able to service on-site. In some instances, we may need to take your system back to our offices to complete a repair.

What will a health check do for my computer?

Health check cost £60 which will speed up booting and loading times, disinfect and increase the reliability of the computer.

Computer Upgrades

How do I know if I need an upgrade?

  • Do you find yourself fidgeting while your processor or one of your peripherals, goes on and on doing something?
  • Is your computer too under-powered to run the applications you want to run?
  • Is your hard drive too small to store all your “stuff”?
  • Do you want something for your computer you don’t have.
  • If you can answer “no” to ALL these questions then maybe you don’t need to Upgrade your computer.

What types of hardware upgrades do you perform?

We offer all types of hardware upgrades from simple video card installations to changing the motherboard and CPU.

About Alpha Computer Products

Do you offer pickup and delivery?

Yes. We offer free pickup and delivery in Solihull area. Please call to verify your location qualifies for free pickup and delivery.

Do you match your competitor’s prices?

Yes. Alpha Computer Products will match our competitors’ prices. In order to provide this service, we need the appropriate web address or company contact information to verify the pricing. Each price match is handled on an individual basis.

Do you give free estimates?

Yes. We will evaluate your requirements and give you a written competitive quote as soon as possible.

What areas do you provide services to?

We provide onsite services to the Birmingham and Solihull Area.

Do you offer on-site service?

Yes. We offer onsite service. Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site.

Do you support products that weren’t purchased from you?

Yes. We support products that were purchased from other manufactures or businesses. However warranties are not transferable.

How do I contact you?

There are many ways to contact us:

Alpha Computer Products
6 Portershill Drive
Shirley
Solihull
West Midlands B90 4DS

Email: info@alphacomputers.co.uk
Phone: 0121 744 0377
After Hours mobile: 07740 610 666

Do you give free estimates?

Yes. We will evaluate your requirements and give you a  competitive quote as soon as possible.

What areas do you provide services to?

We provide onsite services to the Birmingham and Solihull Area.

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